In this episode of the Connected Cold Chain Podcast, Michael Haley speaks with Kunal Pujari from DSV about how freight forwarders can move from service providers to strategic risk partners in pharmaceutical supply chains.
With nearly 25 years of experience in freight forwarding and 15 years dedicated to cold chain, pharmaceuticals, and healthcare logistics, Kunal shares his perspective on what pharma companies need from logistics partners today: greater visibility, stronger quality and compliance, proactive risk management, and more consultative collaboration.
In this episode, you’ll learn:

• Why pharma companies expect more than operational execution from logistics partners

• How real-time visibility and predictive analytics support proactive decision-making

• The role of lane risk assessments in building more resilient supply chains

• Why freight forwarders should be involved earlier in network design and product launches

• How logistics partners can support pharma companies on sustainability and CO₂ reduction

Watch the full conversation to discover how freight forwarders can play a more strategic role in helping pharmaceutical supply chains become more resilient, agile, and patient-focused.